Shipping Policy

Free delivery and returns in France!


Delivery methods

Relay point delivery

3-5 working days


Shipped to your door


To Europe & DOM

Home delivery against signature

3-6 days free.

To the world

Shipped to your door

4-7 working days


All orders placed before 8 am are shipped the same day (excluding weekends & holidays).
Express orders placed before 13 p.m. are shipped the same day (excluding weekends & public holidays) and delivered the next day before 13 p.m. (excluding Sundays and public holidays).

NB: All express orders placed on Friday after 13 p.m. are therefore shipped on Monday.


Home delivery against signature

Your package will be delivered to you within 2-3 working days and delivered by hand against signature. In the event of absence, a calling card is left in the letterbox to choose between a new delivery attempt or a drop-off point.

Track your order

You have the possibility to track your order on your Alison Ofkem account. Follow-up emails until delivery will also be sent to you. 


Fees, customs and taxes

No additional tax is payable for orders placed in the European Union. For the rest of the world and overseas, taxes may apply depending on customs policies.